Technical Help

All MCC students will need their login information in order to access certain student resources. Login conventions will be the same for all systems. Students will need to know their User ID to login to these services.

Please click the button below to open the password reset instructions.

Obtain your Username:
MCC usernames will be automatically generated. It is possible that your username has changed since the last time you were a student at MCC. It is important that you use the button below to obtain your username. You will need this username for all services. To find your username, click the button below. On the Self-Service login screen, click ‘Forgot your USER NAME’. Enter your first and last name and your personal email address. Note: This should be the same email address MCC has on file for you. Click Submit. You will receive an email containing your username shortly.”

Your courses will not show up until the first day of class. If you register late, it may be 24 hours from the time you registered until your course is available. If you still do not see your course(s), please call (910)-898-9646.

MCC has several ways you can get assistance with technology and online courses.

• Email: helpdesk@montgomery.edu
• MCC Distance Learning Office: 
• Sharia Barber at 910-898-9651 or email barbers6679@montgomery.edu
• MCC Library: Call 910-898-9652 or stop by and speak to one of our staff members

MCC Blackboard Learn Helpdesk 24/7 Support: Call 1-855-588-2930 or visit https://help.edusupportcenter.com/shplite/montgomerycc/home

Yes! Students may use the computers in the MCC Library and individual student assistance is available in the CATS lab located at the back of the library. To login to these computers, you will need your username and password created from the instructions above.

Your instructor may have created a tool in the menu on the left side of the screen titled, Grades or My Grades. If you do not see this, look for a menu titled Tools, and you should find a My Grades link inside.

Blackboard Learn is a web-based tool, so any current internet browser that has JavaScript and cookies turned on should be able to access most content. Click here to view the list of supported browsers for Blackboard Learn. Montgomery Community College strongly recommends NOT using Internet Explorer. You may need additional software or plug-ins depending on what content your professor requires for class. For example, your instructor may post content that requires the Adobe Flash Player to view.

There are several browser plug-ins commonly required to display content in Blackboard Learn:

The Blackboard Mobile Learn app offers access to various content and features within a Blackboard Learn course and is available for multiple mobile devices.

Yes! It is important that you complete the mandatory assignment by the due date for EVERY course you are enrolled. If you do not complete the assignment by the due date, you will be automatically dropped from the course.